Complaint Management Software Market 2022-2027: Industry Trends, Size, Share, Growth, Report

  According to the latest report by IMARC Group, titled “Complaint Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027, the global complaint management software market size reached a value of US$ 1.98 Billion in 2021. Looking forward, IMARC Group expects the market to reach a value of US$ 3.99 Billion by 2027 exhibiting a CAGR of 11.70% during 2022-2027.

Complaint management software refer to platforms utilized for managing, handling, reporting, and responding to customer grievances in a timely manner. They assist organizations in categorizing, accepting, and tracking customer complaints from submission to resolution. Complaint management software alert service personnel, prioritize complaints based on criteria, notify customers when their issue has been addressed, and streamline the process to ensure faster resolutions. These platforms improve workflow, offer automated report processing, enhance customer service, monitor feedback in real-time, etc. As a result, complaint management software find widespread applications across various sectors, such as IT, telecom, hospitality, healthcare, BFSI, retail, etc.  

Note: We are regularly tracking the direct effect of COVID-19 on the market, along with the indirect influence of associated industries. These observations will be integrated into the report.

Request a PDF Sample Copy for more detailed market insights: https://www.imarcgroup.com/complaint-management-software-market/requestsample 

Complaint Management Software Market Trends and Drivers:

The escalating need for improving the customer experience and the brand image is among the primary factors driving the complaint management software market. Besides this, the elevating requirement for platforms that enable organizations to enhance the quality of their products or services by regularly monitoring and recording consumer grievances and feedback is further augmenting the market growth. 

Apart from this, the rising awareness towards the several benefits of cloud-based complaint management software solutions, including efficient resource utilization, cost-effectiveness, direct IT control, etc., is also catalyzing the global market. Moreover, the inflating usage of these platforms across the healthcare, public, and government sectors is acting as another significant growth-inducing factor. 

Furthermore, the introduction of machine learning (ML) and artificial intelligence (AI) technologies, along with automated workflow, is expected to bolster the complaint management software market in the coming years. 

Complaint Management Software Market Report Scope
Report CoverageDetails
Market size value in 2021US$ 1.98 Billion
Market forecast in 2027US$ 3.99 Billion
Growth RateCAGR of 11.70% from 2022 to 2027
Base year for estimation2021
Historical data2016-2021
Forecast period2022-2027
Key companies profiledAssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd. 


Global Complaint Management Software Market 2022-2027 Analysis and Segmentation:

Competitive Landscape:

The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.

Some of these key players include:

  • AssurX Inc.
  • EtQ LLC
  • Freshworks Inc.
  • HappyFox Inc.
  • Intelex Technologies (Industrial Scientific Corporation)
  • MasterControl Inc.
  • Quantivate LLC
  • Salesforce.com Inc.
  • Sparta Systems Inc.
  • Zendesk Inc.
  • Zoho Corporation Pvt. Ltd.

The report has segmented the market on the basis of region, type, component, deployment mode and end use industry.

Breakup by Type:

• Integrated

• Stand-alone

Breakup by Component:

• Software

• Services

Breakup by Deployment Mode:

• Cloud-based

• On-premises

Breakup by End Use Industry:

• Government and Public Sector

• BFSI

• Retail

• IT and Telecom

• Hospitality

• Healthcare

• Others

Breakup by Region:

• North America: (United States, Canada)

• Asia Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)

• Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)

• Latin America: (Brazil, Mexico, Others)

• Middle East and Africa

Ask Analyst for Customization and Explore Full Report with TOC & List of Figure: https://www.imarcgroup.com/complaint-management-software-market 

If you want latest primary and secondary data (2022-2027) with Cost Module, Business Strategy, Distribution Channel, etc. Click request free sample report, published report will be delivered to you in PDF format via email within 24 to 48 hours of receiving full payment.

Key highlights of the report:

• Market Performance (2016-2021)

• Market Outlook (2022- 2027)

• Porter’s Five Forces Analysis

• Market Drivers and Success Factors

• SWOT Analysis

• Value Chain

• Comprehensive Mapping of the Competitive Landscape

If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.

About Us:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

Contact Us:

IMARC Services Private Limited.

30 N Gould St Ste R

Sheridan, WY 82801 USA – Wyoming

Email: Sales@imarcgroup.com

Tel No:(D) +91 120 433 0800

Americas:- +1 631 791 1145 | Africa and Europe :- +44-702-409-7331 | Asia: +91-120-433-0800, +91-120-433-0800


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